At PCL Group, we pride ourselves on delivering comprehensive IT support services tailored to meet the unique needs of your business. Our expert team is dedicated to providing personalised support, ensuring that every technical issue is resolved quickly and effectively. From new hardware or software requests to managing new starts or leavers, we cover all your IT needs. We handle hardware failures, information requests, password resets, software installation and updates, email problems, virus and malware attacks, slow or unresponsive systems, problems saving or opening files, and printer connectivity. Our goal is to provide seamless IT support so you can focus on what you do best.
proactive maintenance and security
We offer proactive maintenance to keep your IT infrastructure running smoothly. Our services include regular software updates, hardware checks, and performance optimisations to ensure your systems are always in top shape. We also prioritise security, implementing robust measures to protect your business from cyber threats. Our team regularly conducts security assessments, installs firewalls, antivirus software, and data encryption to safeguard your sensitive information. With PCL Group, you can be confident that your IT systems are secure and reliable.
onsite it support
In addition to our remote support services, PCL Group provides onsite support for issues that cannot be resolved remotely. Whether it’s hardware installation and replacement, network setup and configuration, peripheral device issues, cabling problems, physical security measures, server maintenance, workstation setup, onsite data recovery, power supply issues, or physical inspections, our team is ready to assist. We understand that some IT challenges require a hands-on approach, and we are equipped to handle these situations with expertise and efficiency.
why choose pcl group
Choosing PCL Group as your IT support provider means partnering with a team that values your business and is committed to its success. Our quick response times and in-depth knowledge ensure minimal downtime and maximum productivity for your business. We offer a comprehensive range of services designed to keep your technology in top shape, allowing you to focus on growing your business. Trust PCL Group to be your reliable IT partner, providing the support and solutions you need to thrive in today’s digital landscape.
Keiron Gerrie, Service Desk Manager
Keiron excels in overseeing a large team of support service engineers with a diverse range of experience. His role involves managing service desk operations, handling incidents, and maintaining continuous communication with stakeholders. Keiron’s leadership ensures that user queries are addressed promptly, enhancing overall IT service quality.
Starting his career with PCL Group as an Apprentice, Keiron has a deep understanding of the company’s values and operations. His hands-on experience and dedication have shaped him into a proactive leader. Partnering with Keiron and his team means benefiting from their comprehensive expertise and commitment to streamlining IT operations, leading to increased productivity and satisfaction for your business.
Partners
Microsoft
As a Microsoft Partner, we offer our clients unparalleled access to industry-leading technology solutions and support. Our partnership with Microsoft allows us to provide innovative and reliable services that enhance productivity, security, and overall business performance. By leveraging Microsoft’s extensive resources and expertise, we ensure our clients benefit from the latest advancements and best practices in technology, helping them achieve their goals with confidence and efficiency.
Adobe
We provide clients with direct access to Adobe’s cutting-edge creative and productivity software at competitive prices. This certification ensures genuine Adobe products backed by comprehensive support. Clients benefit from exclusive promotions, tailored licensing solutions, and seamless integration of Adobe tools into their workflows. This partnership solidifies our commitment to delivering high-quality software solutions, empowering your business to achieve its creative potential with confidence.
Expert IT Support for Your Business
Case Studies
Streamlining Microsoft Management
The client faced significant challenges in managing their Microsoft account through a large national provider. Frequent issues and updates required them to spend hours on the phone waiting to speak to an advisor, leading to frustration and loss of productivity. The client decided to switch to PCL Group, seeking personalized and responsive support. PCL Group took over all their Microsoft account requirements, offering expert guidance and quick resolutions to any issues and updates.
By partnering with PCL Group, the client experienced a significant improvement in service efficiency. They no longer spent countless hours on hold and instead received prompt and effective support. PCL Group’s hands-on approach and deep understanding of the client’s specific needs led to smoother account management and enhanced overall productivity. The client was highly satisfied with the seamless, stress-free experience and the ability to focus on their core business operations.
Faulty Disk Drive Replacement
The client, an architectural firm, encountered a critical issue with a faulty disk drive that stored essential project data. The faulty drive posed a risk of significant data loss and potential downtime, which would disrupt ongoing projects and impact productivity. Our team responded promptly to this urgent need. We replaced the faulty disk drive with a new, reliable one and ensured all information was successfully transferred, leveraging our expertise to minimize any disruption.
The replacement was completed in a timely manner, with all data successfully transferred to the new disk drive without any downtime for the client. The architectural firm continued their work seamlessly, maintaining productivity and avoiding any delays in their project timelines. The client was highly satisfied with the quick response and effective solution, which ensured their critical data remained intact and accessible.
IT Equipment Procurement
The client, having acquired its first location in Scotland, required the procurement of servers, laptops, and desktops that adhered to their international operations guidelines. We managed the procurement process, ensuring all devices matched the multinational company’s stringent configuration standards. Our team meticulously handled sourcing and configuring each device according to the client’s guidelines. We then coordinated the timely delivery to the new Angus location and set up the equipment on-site, ensuring seamless integration with the company’s existing IT infrastructure.
This efficient process ensured the client’s IT equipment was procured, configured, and delivered ahead of schedule, enabling the company to commence operations smoothly. The client appreciated the seamless process and the reliable, ready-to-use equipment that met their international standards, enhancing their operational efficiency right from the start.
