Customer Support

Connect for Remote Support
Support Enquiry New Device Request New Software Request New Start Form User Leaving Form





      What type of device is required?*

      Enter laptop screen size or desktop size if not a specific model

      What are processer requirements?*

      What are the memory requirements?*

      What are the storage requirements?*

      Any any extra requirements such as graphics card?

      What monitor port(s) will be required?*

      Is WiFi required?*

      Are any extra peripherals required?


        Who are the licences for?*



          What are the computer hardware requirements?*

          What folder permissions will the user require on the server / SharePoint?*

          What are the email requirements?*

          Any access to any shared mailboxes or distribution groups required?*

          Any extra software required, eg Adobe Acrobat Pro, Sage, Visio, Project?

          Any printers/scanners access required?



            What should happen to the email account?*

            What will happen to the users computer?*