Are you a seasoned IT professional ready to tackle complex technical challenges and drive innovation in enterprise support? Join PCL Group as a Third Line Support Engineer and be the go-to expert for escalated issues, infrastructure improvements, and strategic problem-solving.
What You’ll Do:
- Act as the final escalation point for technical support issues across infrastructure, networking, and applications.
- Diagnose and resolve complex incidents, ensuring minimal disruption to business operations.
- Collaborate with cross-functional teams to implement long-term solutions and system enhancements.
- Lead root cause analysis and contribute to knowledge base documentation.
- Support project delivery, including system upgrades, migrations, and integrations.
Experience Required:
- 5+ years in IT support, with at least 2 years in a third-line or senior technical role.
- Strong expertise in Windows Server, Active Directory, Microsoft 365, and virtualization (VMware/Hyper-V).
- Solid understanding of networking (DNS, DHCP, TCP/IP, firewalls).
- Experience with backup solutions, monitoring tools, and ITIL-based service management.
- Proven track record of resolving high-impact technical issues.
The Ideal Candidate:
- A natural problem-solver with a proactive mindset and strong analytical skills.
- Excellent communicator who can translate technical language for non-technical stakeholders.
- Calm under pressure and thrives in a fast-paced, collaborative environment.
- Passionate about continuous learning and staying ahead of tech trends.
- Holds relevant certifications (eg Microsoft, Cisco, ITIL) – a big plus!
Why Join PCL Group?
At PCL Group, we’re committed to empowering our people with the tools, autonomy, and support they need to thrive. You’ll be part of a forward-thinking team that values innovation, integrity, and impact.
