PCL Group, a global provider of information technology services, has announced the appointment of telecoms specialist Ian MacIntosh as Telecoms Services Lead, heading up the company’s newly established telecoms division.
This strategic expansion complements PCL Group’s existing service portfolio and marks a significant step in its long-term growth strategy. In his new role, Ian will be responsible for building and leading the division, delivering integrated digital transformation and unified communications solutions to clients ranging from SMEs to large, multi-site enterprises.
The new division will work in partnership with the UK’s leading telecom providers to offer fully managed services across business broadband, internet, voice and telephony, cloud platforms, and advanced communications technologies. The initiative will also create new employment opportunities through the formation of a dedicated in-house telecoms support team.
Ian brings over 15 years of telecoms experience to the role, including eight years as founder and managing director of Banchory-based CFN Solutions, which was acquired in 2024. During that time, he collaborated closely with PCL Group, delivering telecoms support that complemented its IT services.
“It has long been part of our vision to integrate telecoms into our expanding portfolio,” said Dr Jeanette Forbes, CEO of PCL Group. “The timing had to be right, and with Ian’s deep industry knowledge and familiarity with our business, we’re confident he’s the ideal person to lead this new venture. This move also responds directly to growing client demand for telecoms services alongside our IT offerings.”
Commenting on his appointment, Ian said: “Having worked with Jeanette and the PCL team for many years, I’m thrilled to officially join the group at such a pivotal time. Many businesses are frustrated by impersonal, call-centre-based telecoms support. Our approach will be different—fully managed, responsive, and accountable. Clients will deal directly with us, ensuring a seamless experience that aligns with the high standards of service PCL is known for.”
